Article of Mohsin Mumtaz, Deputy Director Intelligence, Quetta on the occasion of International Customs Day 2026

I. Introduction: The Expanding Mandate of Customs

In the 21st century, the role of customs has transcended its traditional confines of tariff collection and border control. As globalization accelerates the movement of goods, people, and capital, customs administrations have emerged as pivotal actors in safeguarding national interests. Their vigilance deters transnational crime, while their commitment ensures institutional integrity, trade facilitation, and public trust. This dualityvigilance and commitmentis the cornerstone of customs’ protective function in modern society.

II. Vigilance: The Strategic Eye of the State

Vigilance in customs is not merely about surveillanceit is about foresight, intelligence, and precision. It entails the ability to anticipate threats, intercept illicit flows, and adapt to evolving risks.

1. United States: Intelligence-Led Enforcement

U.S. Customs and Border Protection (CBP) exemplifies intelligence-driven vigilance. Through the National Targeting Center and the Automated Targeting System, CBP analyzes vast datasets to identify high-risk shipments and travelers. The Container Security Initiative (CSI), operational in over 60 foreign ports, allows pre-screening of cargo before it reaches U.S. shores—projecting vigilance beyond borders.

2. European Union: Risk Management and Smart Borders

The EU’s Customs Risk Management System (CRMS) integrates data from all member states to assess threats in real time. The Union Customs Code mandates pre-arrival declarations, enabling early interdiction of contraband. Coupled with the Smart Borders initiative, which uses biometrics and AI, the EU has institutionalized a model of predictive vigilance.

3. Australia: Biosecurity and Border Integrity

Australia’s Border Force (ABF) combines customs, immigration, and biosecurity under one umbrella. Its Integrated Cargo System and intelligence-led inspections have thwarted narcotics, firearms, and counterfeit goods. Simultaneously, ABF protects Australia’s unique ecosystem by intercepting invasive species and contaminated imports.

III. Commitment: The Ethical Spine of Customs

Commitment in customs is the moral and institutional resolve to uphold the law, serve the public, and reform from within. It is the antidote to corruption, inertia, and inefficiency.

1. Singapore: Integrity as Infrastructure

Singapore Customs is a global benchmark for ethical governance. With a zero-tolerance policy on corruption, rigorous audits, and digital transparency, it has cultivated a culture of trust. The Networked Trade Platform integrates over 25 agencies, streamlining compliance and reducing human discretionthus minimizing opportunities for malfeasance.

2. Rwanda: Post-Conflict Transformation

Rwanda Revenue Authority’s Customs Services Department has redefined public service in a post-genocide context. Through automation, regional integration, and public engagement, it has rebuilt trust and efficiency. The use of electronic cargo tracking and Authorized Economic Operator (AEO) programs has enhanced compliance and reduced clearance times.

3. Canada: Humanitarian Commitment

Canada Border Services Agency (CBSA) demonstrated institutional compassion during the Syrian refugee crisis by expediting humanitarian aid and resettlement processes. This balance of security and empathy underscores the ethical dimension of customs commitment.

IV. Pakistan Customs: A Vanguard of National Protection

Pakistan Customs, under the Federal Board of Revenue (FBR), has undergone a profound transformation in recent years. Once perceived as a revenue-centric agency, it now embodies a broader mandate of societal protection.

1. Anti-Smuggling Operations and Intelligence Integration

Pakistan Customs has intensified its anti-smuggling operations through intelligence-led enforcement. The Directorate General of Intelligence and Investigation (Customs) has played a pivotal role in intercepting narcotics, arms, and contraband. Notably, the Enforcement and Compliance Collectorates in Quetta and Hyderabad have pioneered intelligence coordination, resulting in record-breaking seizures and revenue recoveries.

2. Institutional Capacity Building

The establishment of the Enforcement School in Hyderabad and elite tactical training programs in collaboration with the 18 Div reflect a commitment to professionalization. These initiatives have enhanced operational readiness, discipline, and morale among customs officers.

3. Infrastructure Modernization and Public Trust

Pakistan Customs has invested in modernizing its infrastructure introducing non-intrusive inspection systems, upgrading border terminals, and digitizing clearance processes. These reforms not only enhance efficiency but also signal a commitment to transparency and public service.

4. Environmental and Cultural Protection

Customs has also played a role in enforcing CITES regulations, intercepting illegal wildlife trade, and protecting cultural artefacts. This reflects an expanded vision of societal protection one that includes heritage and biodiversity.

V. Customs and Transnational Threats: A Global Shield

Customs agencies are on the frontlines of the fight against transnational crime, including narcotics, terrorism financing, and human trafficking.

- Kenya has deployed the Regional Electronic Cargo Tracking System (RECTS) to monitor high-value consignments and curb illicit financial flows.

- Norway, through the Green Customs Initiative, enforces environmental treaties and intercepts hazardous waste and endangered species.

- South Korea uses AI and big data to detect anomalies in trade patterns, enhancing both security and compliance.

VI. Technological Vigilance: The Digital Frontier

The digital transformation of customs is redefining vigilance.

- Estonia uses block chain to ensure tamperproof documentation and real-time tracking.

- Korea Customs Service has developed UNI-PASS, a fully integrated digital platform for clearance, risk management, and audits.

- Pakistan is implementing the WeBOC (Web-Based One Customs) system, which automates clearance and integrates risk profiling reducing human discretion and enhancing transparency.

Technology is not a substitute for vigilance—it is its multiplier.

VII. The Human Face of Customs: Ethics, Empathy, and Excellence

Customs officers are not just enforcers they are public servants. Their conduct, professionalism, and empathy shape public trust.

- Japan Customs emphasizes customer service, with officers trained in communication and cultural sensitivity.

- Pakistan Customs has begun embedding ethics training and public engagement into its institutional culture, signaling a shift from coercion to collaboration.

VIII. Conclusion

Customs as the Moral Geometry of the State

Customs administrations are the moral geometry of the state defining the boundaries of legality, fairness, and protection. Their vigilance is the eye that never sleeps; their commitment is the spine that never bends.

In an era of porous borders and polymorphic threats, customs is not a relic of the past it is the vanguard of the future. From the ports of Rotterdam to the deserts of Balochistan, customs officers stand as guardians of society. Their work is often invisible, but its impact is indelible.

To invest in customs is to invest in civilization itself.

Summary: 

Customs administrations are no longer mere gatekeepers of trade they are strategic sentinels of national security, economic integrity, and societal well-being. This essay explores how modern customs agencies protect society through vigilance and commitment, drawing on global exemplars and highlighting Pakistan Customs’ evolving role in this transformative mission.

SOURCE: TaxHelpLine Team